Privacy Policy
Last updated: March 2026
eSIM Today ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.
Information We Collect
We collect the following information when you use our service: • Email address — required for account creation, order confirmation, and eSIM delivery • Name — optional, for personalising your account • Payment information — processed securely by Stripe; we never store your card details • Order history — to provide order tracking and customer support • Device information — browser type and IP address for security and fraud prevention
How We Use Your Information
We use your personal data to: • Process and deliver your eSIM orders • Send order confirmations, eSIM activation details, and support communications • Prevent fraud and enforce our terms of service • Improve our website and services • Comply with legal obligations
Third-Party Services
We share data with the following trusted third-party providers, solely to deliver our service: • Stripe — payment processing (PCI DSS compliant) • Resend — transactional email delivery • Sentry — error monitoring and performance tracking • Vercel — website hosting • Neon — secure database hosting
Cookies
We use only essential cookies required for the website to function, such as authentication session cookies. We do not use advertising or analytics tracking cookies.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. Order records are kept for accounting and legal compliance purposes. You may request deletion of your account data at any time by contacting us.
Your Rights
Under applicable data protection laws (including UK GDPR), you have the right to: • Access the personal data we hold about you • Request correction of inaccurate data • Request deletion of your data • Object to or restrict processing of your data • Data portability To exercise any of these rights, please contact us at the email address below.
Data Security
We implement appropriate technical and organisational measures to protect your personal data, including encrypted connections (HTTPS), secure authentication, and access controls.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at [email protected].