eSIM Today01Customer support
For order help, eSIM installation problems, refund requests, and general questions: Email: [email protected] Please include your order reference (sent to you by email at the time of purchase) so we can find your record quickly. If you are writing about a refund, please also include the device on which you intended to install the eSIM and whether the QR code has already been scanned.
02Press and business enquiries
For press, partnership, or other business enquiries, please email [email protected] with "Press", "Partnership", or "Business" in the subject line so we can route your message quickly.
03Registered office
Postal correspondence (legal notices, formal letters): OHA Labs Limited 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ Please do not send support requests or returned eSIMs to this address — use email for the fastest response. This is our registered office for filing purposes and is not staffed for walk-in customer support.